Customer relationship management (CRM) is an integral part of any business. The system which stores all of your client’s information along with project details, once they sign up, is much more than just that.
With a live chat option, customers can easily speak to a consultant while they are browsing through your website considering various solutions you offer. They don’t need to pick up the phone or email and wait for a response. With live chat, they can interact with someone immediately and get answers that will help them decide whether the solution is right for them.